Shipping Policy

Last updated: 4 August 2026

This Shipping Policy explains how orders placed through www.cyclingartisan.com (the “Site”) are processed and delivered. Shipping options and the final charge for your order are displayed at checkout before you place the order.

1. Order processing

Standard orders are normally processed within 1 to 4 business days after you receive your order-confirmation email.

Custom or personalised orders are normally processed within 2 to 6 business days. If an order contains both standard and custom products, the longer processing time may apply to the whole order.

Business days exclude weekends and public holidays. Processing can take longer during exceptionally busy periods or where we need additional information to complete a custom product. We will contact you if information supplied with the order is missing or unclear.

You will receive a shipping-confirmation email when your order has been dispatched.

2. Shipping within Spain

• Orders with a qualifying value of €60 or more receive free shipping.

• Shipping for keyrings, milestones and magnets costs €4.95.

• For products not covered by the rate above, shipping costs €4.95.

• The estimated delivery time after dispatch is 2 to 5 business days.

• Orders with a value over €30 are normally sent with tracking.

The qualifying order value and final shipping charge are calculated and displayed at checkout.

3. Shipping within the European Union

• Orders with a qualifying value of €60 or more receive free shipping.

• Shipping for keyrings, milestones and magnets costs €4.95.

• For products not covered by the rate above, shipping costs €6.95.

• The estimated delivery time after dispatch is 3 to 10 business days, depending on the destination.

• Orders with a value over €30 are normally sent with tracking.

Orders shipped from Spain to customers in another EU country are not subject to customs duties or import VAT on arrival. The applicable VAT is included or collected at checkout.

Where your market uses another currency, Shopify may display an equivalent local-currency amount. The final shipping charge is always shown at checkout before payment.

4. Shipping to Switzerland

Shipping charges and any free-shipping eligibility for Switzerland are displayed at checkout. Delivery normally takes approximately 3 to 10 business days after dispatch, although customs clearance can cause additional delays.

Orders sent to Switzerland may be subject to Swiss import VAT, customs duties or carrier handling fees. These charges are imposed by Swiss authorities or the carrier and are the customer’s responsibility. They are not included unless checkout or the order confirmation expressly states otherwise.

5. Shipping to the United Kingdom

• Orders with a qualifying value of £60 or more receive free shipping.

• Shipping for keyrings, milestones and magnets costs £4.95.

• For products not covered by the rate above, shipping costs £7.95.

• The estimated delivery time after dispatch is 3 to 12 business days.

• Orders with a value over £30 are normally sent with tracking.

For consumer consignments with a value of £135 or less, UK VAT is normally collected at checkout. The customer should not normally be charged import VAT again when the parcel enters the United Kingdom.

For consignments valued above £135, import VAT, carrier handling fees and any applicable customs charges may be collected on arrival unless checkout or the order confirmation expressly states that these charges have been prepaid. Where they are not prepaid, they are the customer’s responsibility.

Customs procedures may delay delivery beyond the estimate shown above.

6. Other destinations

We ship directly only to destinations available for selection at checkout. Available destinations, shipping services and prices may change. If your country is not available at checkout, please contact us before placing an order.

7. Delivery estimates

Delivery estimates begin when the order is dispatched and do not include the processing period described in section 1. They are estimates rather than guaranteed delivery dates and may be affected by postal delays, customs clearance, severe weather, public holidays, industrial action or other events outside our reasonable control.

Unless a different timeframe has been expressly agreed, we aim to deliver consumer orders no later than 30 days after the order is confirmed. This does not limit any right you may have if an order is not delivered within an agreed or legally required period.

If delivery by a particular date is essential, contact us before ordering. We cannot guarantee an event date or other deadline unless we expressly agree to it.

8. Tracking

Orders above the tracking thresholds stated in this Policy are normally sent using a tracked service. The shipping-confirmation email for a tracked order will include the tracking number or a tracking link. Please allow up to 48 hours after dispatch for the first tracking event to appear.

Orders at or below the stated thresholds may be sent using an untracked postal service. In that case, the shipping-confirmation email will not include live tracking information. The use of an untracked service does not remove our responsibility for delivery.

Occasionally a carrier may not scan a tracked parcel at every stage. A temporary lack of tracking updates does not necessarily mean that the parcel has been lost.

9. Delayed or missing parcels

If your order has not arrived by the end of the relevant estimated delivery period, please allow two additional business days and then contact info@cyclingartisan.com with your name and order number. We will investigate with the postal or delivery provider.

The parcel remains at our risk until it is delivered to you, or to a person or delivery location nominated by you, except where applicable law provides otherwise. If a parcel is confirmed lost before delivery, we will offer an appropriate replacement or refund.

You will not be required to pursue the carrier yourself, although we may ask you to provide information reasonably needed for the investigation or carrier claim.

10. Tracking shows delivered but the parcel is missing

If tracking shows that a parcel was delivered but you cannot locate it, please first check the delivery location, safe place, household members and immediate neighbours. Then contact us promptly so that we can investigate with the carrier.

A tracking scan will be considered as part of the investigation, but it does not automatically remove any mandatory rights you have if the parcel was not delivered to you or to a person or location authorised by you.

11. Incorrect or incomplete addresses

Please check the delivery address carefully before placing your order. Contact us immediately if you notice an error. We will try to correct the address, but we cannot guarantee changes after production or fulfilment has started.

If we make an addressing error, we will cover the reasonable cost of correcting it. If a parcel is returned because the address supplied by the customer was incorrect or incomplete, we may ask the customer to pay the reasonable cost of reshipping it. Any refund or deduction will be handled in accordance with applicable law and our Refund Policy.

12. Failed delivery and unclaimed parcels

The carrier may leave instructions for rearranging delivery or collecting a parcel. It is the customer’s responsibility to follow those instructions within the period specified by the carrier.

If a parcel is returned to us because delivery was refused, it was not collected, required import charges were not paid, or the customer supplied an incorrect address, we may ask the customer to pay reasonable reshipping or return costs caused by that failure, to the extent permitted by law. Personalised products remain subject to the personalised-product provisions in our Refund Policy.

This does not apply where the failed delivery resulted from our error or the carrier’s error rather than an act or omission by the customer.

13. Damaged parcels or incorrect goods

Please inspect the order after delivery. If it arrives damaged, incomplete or incorrect, contact info@cyclingartisan.com as soon as reasonably possible with your order number and, where practical, photographs of the item and packaging. This can help us resolve the issue and submit a carrier claim.

Failing to report the problem immediately does not remove your mandatory consumer rights. Faulty, damaged, incorrect and misdescribed products are handled under our Refund Policy.

14. Returns

This Shipping Policy concerns delivery to the customer. Return-shipping costs, withdrawal rights, personalised-product exceptions and refund arrangements are explained in our Refund Policy.

15. Contact us

For shipping or delivery questions, contact:

Cycling Artisan
Email: info@cyclingartisan.com
Business address: Passeig de sa Creu 5, 07316 Moscari, Illes Balears, Spain